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1. About Us

Our website address is https://www.alpine-tour.jp

Alpine Tour, as a travel service provider based in Japan, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal data.

2. Data Controller

The data controller for this website is Alpine Tour Co., Ltd. Please contact us at:

  • Address:  Yashima Bldg. 2F 420-3 Dainichi,Yotsukaido-shi,Chiba, Japan

3. Personal Data We Collect

We may collect the following personal data:

3.1 Information You Provide Directly

  • Name and contact information (phone number, email address, physical address, etc.)
  • Passport information (for international travel)
  • Payment information
  • Travel preferences, schedules, and special requests
  • Account information (username, password, etc.)
  • Comments, reviews, and feedback on our website

3.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Operating system
  • Date and time of visit
  • Behavior on our website (pages viewed, links clicked, etc.)
  • Cookie information

4. Legal Basis for Collecting and Processing Personal Data

We collect and process personal data on the following legal bases:

  • Performance of Contract: Processing necessary to provide travel services
  • Compliance with Legal Obligations: Maintaining records as required by law
  • Legitimate Interests: Improving our services, marketing, and fraud prevention
  • Consent: Your explicit permission for specific processing activities, such as sending marketing emails

5. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Processing and managing travel bookings
  • Providing customer support
  • Improving services and developing new services
  • Marketing communications (with your consent)
  • Complying with legal obligations
  • Preventing and detecting fraudulent activities

6. Who We Share Your Data With

We may share your personal data with the following third parties:

  • Regional Travel Partners: We share your booking and contact information with our authorized regional travel partners to facilitate your travel arrangements and provide you with personalized local service. These partners are carefully selected and bound by contractual obligations to maintain the confidentiality and security of your personal data. They will only use your information to process your booking, handle payments, and provide direct travel support services. Our partners are prohibited from using your data for any other purpose without your explicit consent. The shared information typically includes:
    • Name and contact details
    • Booking preferences and travel dates
    • Special requirements or requests
    • Payment information (as necessary for transaction processing)

All our partners adhere to applicable data protection regulations and maintain strict security standards aligned with our privacy commitments.

  • Service Providers: Companies that provide services on our behalf, such as payment processing, IT services, and customer support
  • Legal Requirements: When necessary to comply with legal processes, protect our rights, or respond to safety issues

We ensure that third parties we entrust with processing your personal data implement appropriate security measures. When transferring data to countries outside the EEA, we use appropriate data transfer mechanisms (such as standard contractual clauses) to protect your data.

7. Cookies

Our website uses the following types of cookies:

  • Essential Cookies: Necessary for the basic functions of the website
  • Functionality Cookies: Remember your preferences and enhance your convenience
  • Analytics Cookies: Analyze website performance and user experience
  • Targeting Cookies: Display advertisements based on your interests (only with your consent)

7.1 Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

7.2 Login Page

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

8. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

9. Data Retention Period

We retain your personal data for the following periods:

  • Account Information: As long as your account is active
  • Booking Information: For as long as necessary to meet legal obligations (typically 7 years after travel completion)
  • Marketing Purposes: Until you withdraw your consent
  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

10. Your Rights

Under GDPR, you have the following rights:

  • Right of Access: The right to access your personal data we hold
  • Right to Rectification: The right to request correction of inaccurate data
  • Right to Erasure(the “Right to be Forgotten”): The right to request deletion of data in certain circumstances
  • Right to Restrict Processing: The right to request restriction of data processing in certain circumstances
  • Right to Data Portability: The right to receive data in a structured format and have it transferred to another controller
  • Right to Object: The right to object to certain processing
  • Rights Related to Automated Decision Making: The right not to be subject to automated decision-making, including profiling

To exercise these rights, please contact us using the contact information provided in Section 2 above.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access restrictions, and security audits.

12. Data Breaches

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.

13. Children’s Privacy

Our services are not directed at children under the age of 16. If we discover that we have collected personal data about children under 16, we will take steps to delete that data as quickly as possible.

14. Changes to Privacy Policy

We review and may update this Privacy Policy periodically. We will notify you of any changes on this page. If there are significant changes, we will provide a more prominent notice.

15. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us using the contact information provided in Section 2 above.

16. Complaints to Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority in your country of residence or in the country where an alleged violation has occurred.